Contact Us

Professional Support & Transparency

Contact Us

At Starburst Gaming, we are committed to providing an exceptional and secure gaming experience. Learn more about us and our mission. Transparency and trust are at the core of our operations. Whether you have a question, need support, or wish to provide feedback, our dedicated team is here to assist you.

24/7 Customer Support

Live Chat: Available 24/7 directly on our website (look for the chat icon in the bottom right corner).

Phone Support:
UK Freephone: 0800 123 4567
International: +356 2778 1234

Email Support:
General Support: [email protected]

Response Time Commitment:
Live Chat: Typically within 30 seconds.
Email: Urgent queries within 2 hours, general enquiries within 24 hours.

General Enquiries

Starburst Gaming Limited

Registered Office:
One Canada Square
Canary Wharf
London, E14 5AB
United Kingdom

Company Registration No: 09478901 (Registered in England and Wales)
VAT Registration No: GB 123 4567 89
Incorporation Date: 10 March 2015

General Phone: +44 (0)20 3987 6543

Business Hours (General & Administrative):
Monday - Friday: 09:00 - 17:00 GMT

Departmental Contacts

Compliance & Legal: [email protected]
(For regulatory, legal, KYC/AML, and data protection inquiries)

Finance & Payments: [email protected]
(For deposit, withdrawal, and account balance queries)

Media & Partnerships: [email protected]
(For press, advertising, and business development opportunities)

Technical Support: [email protected]
(For game issues, website errors, and technical troubleshooting)

Licensing & Regulation

Starburst Gaming Limited operates under strict regulatory frameworks to ensure fair and responsible gaming. We hold licenses from leading authorities:

UK Gambling Commission (UKGC)
Licence Holder: Starburst Gaming Limited
Account No: 12345
Licence No: 000-012345-R-321098-001
Issued: 15 March 2015
Activities: Remote Casino Operating Licence
Verify UKGC Licence Here

Malta Gaming Authority (MGA)
Licence Holder: Starburst Gaming Limited
Licence No: MGA/B2C/123/2015
Issued: 20 July 2015
Activities: Type 1 Gaming Services
Verify MGA Licence Here

Regulatory Authority Contacts:
UK Gambling Commission: Contact UKGC
Malta Gaming Authority: Contact MGA

UKGC

Licensed

UK Authority

MGA

Licensed

Malta Authority

24/7

Support

Always Available

SSL

Encrypted

Secure Data

Responsible Gaming

We are dedicated to promoting responsible gambling and providing resources to help our players stay in control. If you or someone you know needs support, please contact the following organisations:

GamCare: Provides free information, support, and counselling for problem gamblers in the UK.
Helpline: 0808 8020 133
Website: www.gamcare.org.uk

GambleAware: Offers free, confidential help and advice.
Helpline: 0808 8020 133
Website: www.gambleaware.org

GAMSTOP: A free service that lets you put controls in place to restrict your online gambling activities.
Website: www.gamstop.co.uk

For self-exclusion or setting limits on your account, please contact our Customer Support team directly or visit our Responsible Gaming page.

Dispute Resolution

We strive to resolve any complaints or disputes fairly and promptly. Our internal complaints procedure is designed to address your concerns efficiently. Should you remain dissatisfied after exhausting our internal process, you may refer your dispute to our Alternative Dispute Resolution (ADR) provider:

eCOGRA
As an approved ADR entity, eCOGRA provides impartial adjudication services for player disputes.
Website: https://ecogra.org/ata/dispute.php

Security & Certifications

Your security is our top priority. We implement robust security measures and hold industry-leading certifications:

SSL Encryption: All data transmitted to and from our website is protected by advanced SSL (Secure Socket Layer) encryption, ensuring your personal and financial information remains confidential.
eCOGRA Certified: Our games and operations are regularly audited by eCOGRA, an internationally approved testing agency and player protection and standards organisation, ensuring fair gaming and responsible operator conduct.
GLI (Gaming Laboratories International) Tested: Our Random Number Generator (RNG) software, including for games like Starburst™, is rigorously tested and certified by GLI to guarantee fairness and unpredictability of game outcomes. Enjoy free spins on our certified games.
ISO 27001 Certified: We adhere to the international standard for information security management systems (ISMS), demonstrating our commitment to protecting your data.
PCI DSS Compliant: We are fully compliant with the Payment Card Industry Data Security Standard, ensuring the highest level of security for your payment transactions.

Ownership and Executive Leadership

Starburst Gaming Limited is owned and operated by a dedicated team of industry professionals. Our executive leadership team, including our Chief Executive Officer (CEO), Chief Operating Officer (COO), and Chief Compliance Officer (CCO), are committed to upholding the highest standards of integrity, innovation, and player protection. Full details of our corporate structure and executive profiles are available upon request for regulatory and partnership purposes, demonstrating our commitment to full transparency. Read our privacy policy for data protection information.

We maintain segregated player funds in separate bank accounts, ensuring that player balances are always protected and available for withdrawal, in accordance with our licensing obligations. Review our full terms and conditions for complete details.

Industry Memberships

We are proud members of leading industry associations that advocate for responsible and well-regulated online gambling:

Betting and Gaming Council (BGC): The industry body representing the UK's betting and gaming sector, promoting safer gambling and higher standards.
Website: bettingandgamingcouncil.com
European Gaming and Betting Association (EGBA): The trade association for the leading online gambling operators in Europe, committed to a safe, fair, and reliable digital gambling market.
Website: egba.eu

Feedback & Suggestions

Your feedback is invaluable to us. Check out our latest bonuses and promotions. If you have any suggestions for improving our services or games, please don't hesitate to share them via our general support email: [email protected]. We are always listening to our players to enhance your experience. Try our demo games to see what we offer.